Delivery.

Each item is made by Caitlin in her studio.  Some designed are in stock and others are made to order. If you require and order by a specific time, contact Caitlin via email before ordering on the website. If there is an unexpected delay in dispatch, Caitlin will be in touch with you immediately.

Caitlin aims to post your order within two working days . If in the UK we use use Royal Mail 24 hour tracked service for £4.50.

Orders within Europe are sent using Royal Mail Tracked & Signed and cost £15.

International orders will be send by Royal Mail International Tracked & Signed for post for the cost of £25.  

Customers are responsible for import duties, sales taxes or other import costs. 

Returns.

If you are not happy with your order, you can return the item within 7 working days of receiving it.  Any initial postage costs will not be refunded and the return order is at the cost of the customer.  Caitlin asks that you return the order in the packaging in which it was sent.  Returns are at the risk of the customer, if the item is not received, the refund cannot be processed.  Commissioned items are non-returnable.

Cancelations.

Cancelations can only be done up to 24 hours after purchasing, email Caitlin if you are in this situation.