By placing an order with Caitlin Hegney, you are accepting the conditions listed on this page.

Order Information.

Each item is made by Caitlin in her studio.  Some designed are in stock and others are made to order. Your order should be ready for posting within 5 working days of ordering, however Caitlin reserves the right to change this arrangement, and will endeavour to get in touch straight away if there are any delays with your order. 

Packaging.

All pieces are packaged in bespoke Caitlin Hegney packaging.  Caitlin’s gift boxes are made from recycled card and are posted in - cardboard box which is made from 100% compostable material.

Prices & Payment.

The price on the website at the time of purchasing is to be paid before the item is dispatched.  By placing an order, the customer is recognising any postage costs that will incur.  If ordering multiple items, postage will be the same as purchasing one item to the same address.  All prices displayed are in GBP and are inclusive of VAT.  Orders placed via the website go through a third party to ensure data protection.  If you would like to order and pay via cheque or over the phone, just drop Caitlin an email.

Sizing & Commissions.

Ring sizing can be difficult, so you can see Caitlin’s notes on Ring Sizing here.  If placing an order for a ring, it is the responsibility of the customer to order the correct size as rings are made to order.  Ring sizes can be altered after purchasing but postage costs are paid for by the customer. If you are looking to alter the length of a chain, this would be considered a commission, so contact Caitlin directly rather than ordering via the website.  Caitlin is more than happy to talk through any commission ideas that you may have - just get in touch. 

Postage.

Caitlin aims to post orders within two working days (unless the product description states the design is made to order). UK Orders are sent using Royal Mail 24 hour Tracked .  Currently, postage within the UK is £4.50. for European countries, delivery is £15 for Royal Mal Tracked & Signed. International orders will be send by Royal Mail International Tracked & Signed for post for the cost of £25.  Customers are responsible for import duties, sales taxes or other import costs. 

Delivery Information.

Items listed on the website should be in stock to dispatch unless the product description states the design is made to order. Caitlin aims to post your order within two working days.  If a design is not in stock or if there is an unexpected delay in dispatch, Caitlin will be in touch with you immediately.  Rings are made to order and will take slightly longer to dispatch.  If you require and order by a specific time, contact Caitlin via email before ordering on the website. 

Cancelations.

Cancelations can only be done up to 24 hours after purchasing, email Caitlin if you are in this situation.

Returns.

If you are not happy with your order, you can return the item within 7 working days of receiving it.  Any initial postage costs will not be refunded and the return order is at the cost of the customer.  Caitlin asks that you return the order in the packaging in which it was sent.  Returns are at the risk of the customer, if the item is not received, the refund cannot be processed.  Commissioned items are non-returnable.